
How We Work
We follow the tenets of Design Thinking by tailoring our offerings to meet each client's unique needs
Our phased approach to Strategic Facilitation and Capability Development adapts to accommodate client needs and timeframes
Design Thinking Strategic Facilitation Approach
Design Thinking Capability Development Approach
Discover
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Interview key stakeholders
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Design custom training program
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Define and communicate program roll-out
Pilot
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Train initial cohorts
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Support application of skills to work context
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Assess and adjust program to reflect feedback
Execute
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Scale training to remaining cohorts
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Develop champions to sustain program
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Extend application of skills to broad range of work contexts
Embed
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Establish regular cadence for training
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Build internal training capability
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Build community to support ongoing learning
Discover
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Interview key session stakeholder
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Confirm session objectives
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Define session/s format (pre-work, content, tools and methods, participants)
Prepare
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Complete pre-work, e.g.:
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Interviews
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Research
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Communicate expectations to participants
Facilitate
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Lead teams through Design Thinking session/s:
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Communicate objective
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Explain tools and methods
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Support execution at team level
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Align on problem space and proposed solution
Execute
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Establish plan for prototype and testing phase
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Transition to execution phase leads
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Deliver digital record of work sessions for future reference