Challenge
Schneider Electric, a global leader in energy management and automation, wanted to elevate its Digital Solutions and Software sales team in Canada. Leadership aimed to stand out in a competitive market by equipping the team with Design Thinking skills to engage deeply with customers, identify their challenges, and co-create tailored solutions that drive better business outcomes.
Approach
SALT Collaboratory created a customized Design Thinking training program designed to meet the unique needs of Schneider Electric’s Sales Team:
Conducted a needs assessment through interviews and planning sessions to align the training with the team’s specific products, processes, and challenges
Delivered a two-day in-person training in Mississauga, Ontario, introducing Design Thinking methods and mindsets from the LUMA System
Embedded real-world sales scenarios into the training, giving participants the chance to apply Design Thinking principles directly to their work
Provided three months of post-training coaching to help participants apply their new skills with confidence in both internal and client-facing scenarios
Introduced digital collaboration tools to help the team excel in remote and hybrid work environments
Results
The Design Thinking training program had a significant impact on how Schneider Electric’s Sales Team approached both client engagement and internal collaboration:
Made senior internal meetings more focused and productive, with sharper alignment on goals and faster decision-making
Brought new energy to client conversations, enabling the team to engage at a deeper level, build trust, and deliver creative, tailored solutions
Strengthened collaboration across teams, allowing them to work together more effectively in the development of innovative client solutions
Built confidence in using tools digital collaboration tools, making remote and hybrid work more seamless and productive
“We had a great strategic planning session yesterday. Without the Design Thinking methods from our training, there is NO WAY we would have achieved the quality and speed needed to produce a strategy in just seven hours. Thank you for this!”
Biba Dimitrievska, NAM PMO Director
